Refund policy

Refund & Return Policy

At Dispense Quick Pharma, we are committed to providing high-quality products. Due to the nature of our products (pharmaceutical and personal-use items), strict policies are applied to ensure safety, hygiene, and product integrity.

đźš« Returns

For hygiene and safety reasons, we do NOT accept returns or exchanges once an order has been delivered.

This applies even if the product is unopened, as we cannot verify proper storage conditions after delivery.

âś… Exceptions (Wrong or Damaged Products)

We will only review refund or replacement requests under the following circumstances:

  • You received the wrong product

  • Your order arrived incomplete

  • The product arrived damaged

đź“© How to Request a Review

To be eligible, you must:

  1. Contact us within 48 hours of delivery

  2. Email: dispensequickpharma@gmail.com

  3. Provide:

    • Order number

    • Full name

    • Clear photos of the product

    • Description of the issue

🔍 Review Process

Our team will review your request within 2–5 business days.

If approved, we may offer:

  • A replacement at no additional cost

  • A full or partial refund (depending on the case)

đź’ł Refunds

Approved refunds will be issued to the original payment method.

Processing time may take 5–10 business days, depending on your bank or payment provider.

⚠️ Important Notes

  • No refunds for change of mind

  • No returns due to personal expectations or misuse

  • Customers are responsible for reviewing their order before completing the purchase

  • Incorrect shipping addresses are the customer’s responsibility

📦 Non-returnable Items

All products sold are considered non-returnable, except in the cases listed above.

Thank you for choosing Dispense Quick Pharma.